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نشانی و اطلاعات تماس
تگ CUSTOMER
جزئیات خدمات ترجمه در ترجمه تخصصی
–
CzRM
social
brand
involvement
customer
customer
customer
customer
behavior
service
cocreation
loyalty
knowledge
customer
customer
customer
negotiation
satisfaction
costs
customer
customer
customer
customer
بخشی از کتاب زبان مدیریت بازرگانی
customer
brand
brand
customer
significant
quality
European Journal of Operational Research 212 (2011) 293–300
27
Golden Gate University
Expert Systems with Applications 40 (2013) 7513–7518
Available online at www.sciencedirect.com
Information & Management 51 (2014) 27–42
27
Downstream at the apparel manufacturer high variety and fast responsive
Introduction to the Balanced Scorecard and Performance Measurement Systems 1
Introduction to the Balanced Scorecard and Performance Measurement Systems 1
Chapter 1 Market-Dri,-en Strategt
14 Part One Slrategic Marketing
Chapter 1 Market-Dri,-en Strategt
14 Part One Slrategic Marketing
A market-driven
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Chapter 1 Market-Dri,-en Strategt
14 Part One Slrategic Marketing
A market-driven
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Chapterl Market-Driven:Strateg
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79
JOURNAL OF
Electrical Power and Energy Systems 45 (2013) 331–339
Creating multi-vendor solutions: the resources
5/2/2014 Marketing Strategy :: Business Marketing
The purpose of this paper is to investigate the resources
The purpose of this paper is to investigate the resources
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Creating multi-vendor solutions: the resources
Exploring the Hotel Service Personnel’s Cognitive
Available online at www.sciencedirect.com
Int J Syst Assur Eng Manag (Apr-June 2010) 1(2):87–95
YIELD MANAGEMENT IN MANUFACTURING:
Decision Support Systems 48 (2010) 592–603
The recent rapid increase in the amount of medical information
International Journal of Hospitality Management 28 (2009) 529–539
Part lll: Key System Applications for
Ajay K. Kohli & Bernard J. Jaworski
J.
486 Vinod Kumar et al. / Procedia - Social and Behavioral Sciences 37 ( 2012 ) 482 – 489
How to get electricity at home To get electricity at
Procedia
Brainstorm a wide array of potential customers and markets for
606-043-1
606-043-1
606-043-1
you should have an idea or technology that answers the
you should have an idea or technology that answers the
you should have an idea or technology that answers the
Defining your beachhead market and End User Profile provides you
THREE WAYS TO START A NEW VENTURE When I listen
It is critically important that you recognize that to be
It is critically important that you recognize that to be
Now that you have assembled great specificity about your end
Expert Systems with Applications 40 (2013) 7513–7518
We are already at Step 7 and only now beginning
Lord Kelvin Your Quantified Value Proposition converts the benefits your
While it is important to identify and develop a Persona
s role and interest is of critical importance not just
you should also do some small amount of analysis on
Entrepreneurs often spend a disproportionately small amount of time on
Use your Quantified Value Proposition and Business Model to determine
Add up the revenue that you can expect to receive
Understanding the details of customer acquisition will make clear to
Understanding the details of customer acquisition will make clear to
Computers & Operations Research 39 (2012) 3040–3045
Determine how much it costs to acquire a customer over
Customer Value
Determine which assumptions about your business have not been thoroughly
consisting of the minimal product that a customerwill still pay
consisting of the minimal product that a customerwill still pay
2. Political Marketing
1
Demonstrate quantitatively that customers will pay for your Minimum Viable
SM
Digital Parts Catalogs 101
Decision Support Systems 53 (2012) 186–194
The question of what is value for individuals and overall
agrees and documents appropriate IT service targets with representatives of
Journal of Applied Operational Research (2011) 3(1), 2–12 ISSN 1735-8523
FACT SHEET
Perspectives on Customer Experience Management
Customer Experience Management
The secret to profi table organic
Available online at www.sciencedirect.com
Customer Experience Management
Perspectives on Customer Experience Management
This article was downloaded by: [CSIR Information Services]
Available online at www.sciencedirect.com
JBR-07808; No of Pages 8
Albert Porter
management
offered a service quality model with dimensions of technical quality
E-Business
Customer Relationship
Customer Relationship
Expert Systems with Applications 36 (2009) 2592–2602
Available online at www.sciencedirect.com
Customer Relationship Management in the Era of Social Web and
Customer Relationship Management in the Era of Social Web and
بازاريابي الکترونيکي
CHAPTER THREE OUTLINE
Having the ability to gather comprehensive customer information provides companies
based examination of social CRM have received little attention in
An executive summary for managers and executive readers can be found at the end of this article New generation of CRM tactics created
Customer Relationship Management in the Era of Social Web and
Available online at www.sciencedirect.com
International Journal of Hospitality Management 32 (2013) 237–244
th
Available online at www.sciencedirect.com
Available online at www.sciencedirect.com
A Managerial Measure of
The Effects of Customer Relationship Management Relational Information
The Effects of Customer Relationship Management Relational Information
A Managerial Measure of
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Exploring organizational service orientation: A preliminary
1 INTRODUCTION
1 INTRODUCTION
International Journal of Information Management 31 (2011) 437– 444
Electronic Commerce Research and Applications xxx (2014) xxx–xxx
JBR-07808; No of Pages 8
JBR-07808; No of Pages 8
Electronic Commerce Research and Applications xxx (2014) xxx–xxx
JBR-07808; No of Pages 8
JBR-07808; No of Pages 8
Electronic Commerce Research and Applications xxx (2014) xxx–xxx
CRM in
Electronic Commerce Research and Applications xxx (2014) xxx–xxx
JBR-07808; No of Pages 8
، )راک لیمکت هلحرم( راک مامتا نامز =makespan ،ددجم یدنب نامز = Rescheduling ،یدنب نامز = scheduling
nextbike office - back-end system
nextbike app for smart phones
nextbike office - back-end system
Preface Tis book is aimed to give an overview of what marketing really means in the contemporary business
International Journal of Hospitality Management 31 (2012) 276–285
2009 International Forum on Computer Science-Technology and Applications
Using Six Sigma to Improve Complaints Handling
www.ccsenet.org/ibr International Business Research Vol. 5, No. 4; April 2012
International Journal of Quality and Service Sciences
International Journal of Hospitality Management 31 (2012) 276–285
International Journal of Hospitality Management 31 (2012) 276–285
International Journal of Hospitality Management 31 (2012) 276–284
International Journal of Hospitality Management 31 (2012) 276–284
International Journal of Hospitality Management 31 (2012) 276–285
�.
Copyright 2001 by the American Psychological Association, Inc.
International Journal of Hospitality Management 31 (2012) 276–285
now represent their balanced scorecard concept as providing a highly
The current issue and full text archive of this journal is available at
Maxham III JG, Netemeyer RG. Modeling customer perceptions of complaint handling
Maxham III JG, Netemeyer RG. Modeling customer perceptions of complaint handling
Int J Adv Manuf Technol (2013) 65:1587–1604
Int J Adv Manuf Technol (2013) 65:1587–1604
Journal of Retailing and Consumer Services 22 (2015) 107–116
www.ccsenet.org/ibr International Business Research Vol. 5, No. 4; April 2012
Available online at www.sciencedirect.com
The overall results from the investigation of Hypothesis 1 and
Copyright 2001 by the American Psychological Association, Inc.
Copyright 2001 by the American Psychological Association, Inc.
Copyright 2001 by the American Psychological Association, Inc.
Bessemer’s Top 10 Laws of E-Commerce
2 eProducts and eServices
Int. J. Production Economics∎ (∎∎∎∎)∎∎∎–∎∎∎
Available online at www.sciencedirect.com
Using Benders Decomposition for Solving Ready Mixed
Getting paid is always an exciting part of running a
Electronic Payment Systems on Open
Electronic Payment Systems on Open
Available online at www.sciencedirect.com
In this paper we aim to investigate the following research
IntroductionSuccessful firms often strive for competitive advantages throughthe relationships with
Tourism Management 46 (2015) 477e488
In this paper we aim to investigate the following research
Chapter 10
Transportation Research Part C 38 (2014) 73–84
Decision Support System
A Conceptual Study Customer loyalty is viewed as the strengths
and Customer Lifetime Value in a Korean Contex Investigating the
TELECOM BILLING QUICK GUIDE
TELECOM BILLING QUICK GUIDE
TELECOM BILLING QUICK GUIDE
International Journal of Information Technology, Control and Automation (IJITCA) Vol.2, No.3, July 2012
International Journal of Engineering Research (ISSN:2319-6890)(online),2347-5013(print)
Research Journal of Applied Sciences, Engineering and Technology 4(23): 5010-5015, 2012
OFFER No. 9491/15
OFFER No. 9491/15
Kamaladevi B.
from one point to another using electronics media is termed
from one point to another using electronics media is termed
TELECOM BILLING QUICK GUIDE
With the aim to study how to establish a strong
Methodology Target audience for this research is consisted of adult
AbstractIn order to maximize business profit and general performance
MethodologyTarget audience for this research is consisted of adult
Journal of Operations Management 28 (2010) 58–71
based marketing has already been widely applied to servicefrequent
Investigating two customer lifetime value models from segmentation perspective This
The mediatorsThis study aims to examine the relation between
Management and Administrative Sciences Review
I I I In n n ns s s st
Business Intelligence Solutions
Business Intelligence Solutions
Business Intelligence and
E-Busin Ess and
Many small online retailers and new entrants to the online
The support of an association rule indicates howfrequently that rule
International Series in Operations
Business Intelligence Solutions
Computers & Industrial Engineering 65 (2013) 286–296
364 CHAPTER 6 E-commerce Mark eting and Advertising Concepts
JBR-08160;NoofPages7
JournalofBusinessResearch67(2014)1360–1367
Theauthors provide evidence that the divergence between CLV that includes
2.1 Introduction
2.1 Introduction
Journal of Services Marketing
Asian Social Science; Vol. 9, No. 10; 2013
this study considers useful for discriminative customerrelationship managementThe results ofthis
and Ignacio Rodríguezdel Bosque Área de Comercialización e Investigación de
Corporate social responsibility and customer
Corporate social responsibility and customer loyalty Journal of Services Marketing
this study considers useful for discriminative customerrelationship managementThe results ofthis
Corporate social responsibility and customer loyalty Journal of Services Marketing
Research in Engineering Design (2006) 16: 174–183
announced its overall success in phase one operation and its
commerce portal in Hong Kong specifically dedicated to serving office
1 Explain integrations and the role they play in connecting
one would really like the decision variables to be restricted
4 Customer Value and Customer Selection 91
4 Customer Value and Customer Selection 91
Sample and data collection SABI is a database of Spanish
Internet experienceas a moderatorCustomer interface quality has been
Loyalty is generally attributed to satisfaction with thequality of
SHOPWELL
The Supply Chain Management
M01_HOLL6830_02_SE_C01.QXD 16/1/10 9:46 am Page 1
Information & Management 51 (2014) 1031–1042
Corporate social responsibility and customerloyalty: exploring the role of identification,
Introduction
Introduction
Business Horizons (2015) 58, 99—108
Accenture Interactive – Point of View Series
Applied Mathematical Modelling 38 (2014) 2734–2743
Applied Mathematical Modelling 38 (2014) 2734–2743
Applied Mathematical Modelling 38 (2014) 2734–2743
226 N. Zhao, Z. Lian / Int. J. Production Economics 129 (2011) 225–231
European Journal of Operational Research 199 (2009) 734–743
Yet few organizations have a thorough understanding of the many
5
Part 5
But there is always a certain number of people in
COVER STORY
Part5
Make sure your business is solving a problem The worst
Springer Texts in Business
Z02_TURB9235_03_SE_WAP2.QXD 8/18/10 10:50 AM Page 1
IMM-07088;NoofPages8
Journal of Theoretical and Applied Electronic Commerce Research This paper is available online at
going through the age of communication and information that has
Z02_TURB9235_03_SE_WAP2.QXD 8/18/10 10:50 AM Page 1
Journal of Retailing and Consumer Services 20 (2013) 634–641
Chavoshan
Springer Texts in Business
Transportation Research Part E 36 (2000) 115–125
Available online at www.sciencedirect.com
HARVARD BUSINESS
Available online at www.sciencedirect.com
the consumer can either appreciate the economic benefits of a
the consumer can either appreciate the economic benefits of a
Journal of Retailing and Consumer Services 22 (2015) 107–116
2008 Workshop on Knowledge Discovery and Data Mining 2008 Workshop
CRM
HARVARD BUSINESS
Brand Loyalty Several contemporary researchers have acknowledged an evolution of
claim that the theory is applicable to choices involving a
claim that the theory is applicable to choices involving a
Dimensions of Consumer Perceived Value In the literature there are
ARTICLE IN PRESS
ARTICLE IN PRESS
Transportation Research Part E 36 (2000) 115–125
A customer loyalty formation model in electronic commerceTraditional commerce
Abstract This study investigates the impact of perceived service quality
The Effect of Perceived Service Quality on CustomerLoyalty in
a study of internet service Providers in Hong Kongabstract
J. of the Acad. Mark. Sci. (2010) 38:5–18
knowledge about future demand is disseminated through the actual demand
J. of the Acad. Mark. Sci. (2010) 38:5–18
LOYALTY OF INTERNET BANKING USERS ABSTRACT The objective of this
emotional satisfaction and corporate imageAbstract This study develops and
Achieving customer loyalty through service excellence in internet industryAbstract
CIE42 Proceedings, 16-18 July 2012, Cape Town, South Africa © 2012 CIE & SAIIE
CIE42 Proceedings, 16-18 July 2012, Cape Town, South Africa © 2012 CIE & SAIIE
CIE42 Proceedings, 16-18 July 2012, Cape Town, South Africa © 2012 CIE & SAIIE
Presenting Structural Equation Model for Measuring OrganizationalLearning Capability From a
Journal of Business Research 67 (2014) 1201–1208
Available online at www.sciencedirect.com
Desired Customer Value There is mentioned in the literature that
Dimensions of Consumer Perceived Value In the literature there are
Dimensions of Consumer Perceived Value In the literature there are
Dimensions of Consumer Perceived Value In the literature there are
Perceived acquisition value is defined as the perceived net gains
Dimensions of Consumer Perceived Value In the literature there are
Dimensions of Consumer Perceived Value In the literature there are
Computer-Mediated
SECRETS
INTRODUCTION Recent attempts to improve the efficiency of supply chains
This article has been accepted for publication in a future issue of this journal, but has not been fully edited. Content may change prior to final publication.
2.3. Research hypotheses development
SM
Service quality dimensions The earliest service quality model was introduced
SM
IntroductionCustomer loyalty increasingly becomes very important and appears to
3 Attitudinal and behavioural loyaltyThis study adopts the composite
IntroductionCustomer loyalty increasingly becomes very important and appears to
Investigating the Customer Satisfaction of the Bus Service in Qatar
is used to customer segmentation of a health and beauty
Customer advocacy and the impact of B2B
Value-Based Strategies for
SM
Journal of Purchasing & Supply Management 21 (2015) 81–94
IMM-07207;NoofPages12
Retail Banking 2020
Profitable Customer
Service quality dimensions The earliest service quality model was introduced
s conviction to maintain a relationship that might produce functional
1Service quality dimensions The earliest service quality model was introduced
International Journal of Computer Applications (0975 – 8887)
Marketing Information Systems
Marketing Information Systems
Available online at www.sciencedirect.com
Marketing Information Systems
Industrial Marketing Management 40 (2011) 139–148
Journal of Business Research 63 (2010) 849–855
p u b l i c a t i o n / 2 3 2 6 1 8 2
Many literatures have reviewed the application of data mining technology
Available online at www.sciencedirect.com
This paper used clustering techniques as one of the methods
clouds
Marketing Information Systems
146 Marketing Information Systems
Marketing Information Systems 147
148 Marketing Information Systems
Marketing Information Systems 149
Marketing Information Systems
Marketing Information Systems
Translate the followings into Persian: (1)Land Sale Contract
Chapter 22
Chapter 22
Glossary
Abstract With the realization that the traditional marketing Ps can
This paper proposes a new method using clustering of item
This paper proposes a new method using clustering of item
Journal of American Science 2013;9(7) http://www.jofamericanscience.org
Available online at www.sciencedirect.com
www.sciedu.ca/ijba International Journal of Business Administration Vol. 3, No. 6; 2012
The research community is all internet customers shopping for mobile
turning expertise into customer perceived value Aino Halinen and Elina
Switching costs The concept of switching costs is theoretically backed
identified eight separateindicators of switching costs that make up
Size up your idea Set up a digital business Develop
Hospitality Management 18 (1999) 67—82
Value-Based Strategies for
Growing interest in the commitment to a relationship has prompted
International Journal of Information Management 31 (2011) 437– 444
J. Eng. Technol. Manage. 33 (2014) 154–173
Grow to Greatness:
Grow to Greatness:
Management scholars and practitioners became increasingly concerned about the effective
Theoretical Framework and Hypothesis Development Despite the abundant research on
The Relationship Between CRM and Firm Performance There is a
J. Eng. Technol. Manage. 33 (2014) 154–173
1-8-35745
9-20-35745
This article was downloaded by: [128.122.253.212] On: 25 May 2015, At: 19:03
Service Quality in Leisure and Tourism Service Quality in
528
The current issue and full text archive of this journal is available at
Business Horizons (2011) 54, 231—240
actoolsupply.com actoolsupply.com
IMM-07122;NoofPages10
2.2. Internal co-management
INMA_C04.QXD 17/5/06 12:28 Page 151
CHAPTER 7
PHASE 3: STRATEGIC PLANNING 85
Automation in Construction 22 (2012) 223–232
Further praise for Marketing Planning by Design
International Journal of Quality & Reliability Management
Int. J. Manag. Bus. Res., 5 (1), 43-52, Winter 2015
Int. J. Manag. Bus. Res., 5 (1), 43-52, Winter 2015
Telling attendees that the emphasis has shifted from satisfying customers
MANAGEMENT
2 Concepts and Definitions of CRM CRM has been defined
Electronic Commerce:
MANAGEMENT
Nastaran Mohammadhossein, Dr.Nor Hidayati Zakaria / International Journal of Engineering
Nastaran Mohammadhossein, Dr.Nor Hidayati Zakaria / International Journal of Engineering
Nastaran Mohammadhossein, Dr.Nor Hidayati Zakaria / International Journal of Engineering
Nastaran Mohammadhossein, Dr.Nor Hidayati Zakaria / International Journal of Engineering
International Conference on Information Society (i-Society 2014)
International Conference on Information Society (i-Society 2014)
performance of the application at peak load was a single
Introduction This chapter will open with a review of the
Introduction This chapter will open with a review of the
International Conference on Information Society (i-Society 2014)
ABSTRACT Purchasing raw material problem from suppliers is one of
S VOLUME DISCOUNT ABSTRACT Purchasing raw material problem from suppliers
S VOLUME DISCOUNT ABSTRACT Purchasing raw material problem from suppliers
S VOLUME DISCOUNT ABSTRACT Purchasing raw material problem from suppliers
S VOLUME DISCOUNT ABSTRACT Purchasing raw material problem from suppliers
Purchasing raw material problem from suppliers
S VOLUME DISCOUNT ABSTRACT Purchasing raw material problem from suppliers
International Conference on Information Society (i-Society 2014)
6 1. Introduction
+Model
+Model
Available online at www.sciencedirect.com
Management Accounting Research 29 (2015) 45–60
Management Accounting Research 29 (2015) 45–60
Journal of Retailing and Consumer Services 28 (2016) 54–66
Effects on customer knowledge management and performance Scholars regard customer
polymeric fittings and pipe industry is in need of using
Information & Management 51 (2014) 27–42
Kaizen Events are an extremely efficient to quickly improve a process with a low Sigma score. Kaizen Events are also useful for convincing organizations new to Six Sigma of the methodology's value.
cycle Another concept that is vital to understand the marketing
JournalofBusinessResearch68(2015)1426–1428
Information & Management 51 (2014) 27–42
sterategic marketing
Ž.
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Ž.
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Investigating British customers’ experience to
Journal of Retailing and Consumer Services 24 (2015) 60–69
How to Price your Products and Services ,
How to Price your Products and Services ,
What is CRM?
Journal of Retailing and Consumer Services 27 (2015) 90–102
Journal of Retailing and Consumer Services 27 (2015) 90–102
ijcrb.com
International Journal of Bank Marketing
The Emerald Research Register for this journal is available at The current issue and full text archive of this journal is available at
A firm in order to compete successfully must have an
7. Service
Information & Management 51 (2014) 1031–1042
Emotional Business Intelligence
Rev. Confirming Pages
This article was downloaded by: [University of York]
This article was downloaded by: [University of York]
generated ratings and reviews is a mature and mainstream concept
IBM Sales and Distribution Banking
the resources required to evolve their businesses over time. Huff et al. (1999) found that online low-
Electronic Commerce:
There is absolutely no doubt that social media is here
Available online at www.sciencedirect.com
Available online at www.sciencedirect.com
Available online at www.sciencedirect.com
xxx Contents lists available at ScienceDirect Industrial Marketing Management How
Tourism Management 32 (2011) 235–243
Industrial Marketing Management 40 (2011) 162–174
Applied Energy xxx (2015) xxx–xxx
Conclusion and limitationsThis study provides valuable insights into customer
When changes occur in your industry or your customer base evolves, is your business nimble enough to reflect those changes in your marketing campaigns? More importantly,
When changes occur in your industry or your customer base evolves, is your business nimble enough to reflect those changes in your marketing campaigns? More importantly,
now
G Model
1Project Manager Role While everybody theorizes the need of continuous
based on the completeness of the requested and necessary data
based on the completeness of the requested and necessary data
based on the completeness of the requested and necessary data
2.2.مدیریت
2.3.مدیریت
2.1.1.مدیریت
2.4.مدیریت
General Filters User Roles Last Order State City Country Customer
Support Functions: Examples
22 | Operator's manual
COURSE GUIDE
Proposed Governance Model
Proposed Governance Model
They may be confident optimists who strive for success and
CASE STUDY: Swedish Red Cross
African Journal of Business Management Vol. 5(17), pp. 7658-7664, 4 September, 2011
ABSTRACT
An integrated approach to service management that will
CASE STUDY: QBranch
Smart I t
Journal of Retailing and Consumer Services 28 (2016) 54–66
IMM-07099;NoofPages10
IMM-07099;NoofPages10
The guy in charge of the project usually gets some
Knowledge-Based Systems 20 (2007) 17–36
2016 EY
2016 EY
2016 US
2016 EY
CALL CENTRE AND
Computers & Operations Research 39 (2012) 728–735
JBR-08913;NoofPages9
JBR-08913;NoofPages9
5 Mobile Marketing Tips for Startups the number of smartphone
1objectentityitemanything perceivable or conceivableEXAMPLE Product
The guy in charge of the project usually gets some
ترجمه ی بخش خاص
Papers
Balanced Scorecard:
WHAT IS CUSTOMER RELATIONSHIP MANAGEMENT?
WHAT IS CUSTOMER RELATIONSHIP MANAGEMENT?
International Journal of Electronic Commerce Studies
International Journal of Electronic Commerce Studies
International Journal of Electronic Commerce Studies
Hollensen
CHAPTER 1
CHAPTER 2
CHAPTER 1
CHAPTER 2
CHAPTER 2
Problem discussion
Dwyer Tanner: Business I III. Business Marketing 9. Business Marketing The Hill
Dwyer Tanner: Business I III. Business Marketing 9. Business Marketing The Hill
o
The current issue and full text archive of this journal is available at
J. Appl. Environ. Biol. Sci., 5(11)166-170, 2015 ISSN: 2090-4274
J. Appl. Environ. Biol. Sci., 5(11)166-170, 2015 ISSN: 2090-4274
2.0. Frame of Reference
Industrial Marketing Management 41 (2012) 1019–1034
there seems to be no definition of third party logistics
2.0. Frame of Reference
–
1. SUBJECT OF THE CONTRACT 1. ПРЕДМЕТ ДОГОВОРА
5.2 Value-Added Services in TPL
offering by value-added services. Flint et al. (2005) define logistics innovation as any logistics
related innovations are further divided by Wallenburg (2009) into development in the beginning of the
5.2 Value-Added Services in TPL
Managing Risk
Expert Systems with Applications 40 (2013) 7571–7578
International Journal of Hospitality Management 54 (2016) 139–150
International Journal of Hospitality Management 54 (2016) 139–150
TOWARDS A CONCEPTUAL FRAMEWORK OF
Key Lean Tools & Techniques 13
16 Lean Auditing
Key Lean Tools & Techniques 13
16 Lean Auditing
Key Lean Tools & Techniques 13
16 Lean Auditing
International Journal of Hospitality Management 54 (2016) 139–150
With the rapid development of economy and logistics, the global logistics market keeps
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Computers in Human Behavior 62 (2016) 346e352
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Journal of Air Transport Management 35 (2014) 102e107
American Journal of Tourism Research
Journal of Air Transport Management 53 (2016) 177e185
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Available online at www.sciencedirect.com
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m William Torre from University of California at San Diego
EXTENDING MODELS OF FLOW AND E-LOYALTY
Investigation the Mediating Role of Flow, Attitude
The impact of website quality on customer satisfaction
EXTENDING MODELS OF FLOW AND E-LOYALTY
Investigation the Mediating Role of Flow, Attitude
The impact of website quality on customer satisfaction
[1953] 1 Q.B. 401 Page 1
C H A P T E R 1
Journal of Retailing and Consumer Services 30 (2016) 67–83
If it is impossible within the stipulated period of this
Queueing Systems
Cost innovation in global supply chains 199
DOI: 10.4305/METU.JFA.2011.1.1 METU JFA 2011/1 1
CROSS INDUSTRY PROCESS
Journal Of Business And Economics Research Volume 1, Number 5
Wolters Kluwer Translations Rights Order Form Please sign this form
How to Use Social Media to Market Your Business مترجم
44 International Journal of Management Perspective
Customer delight is the highest state of engagement experienced by
تعاریف ارزش دوره عمر مشتری
http://www.bankinfosecurity.com/
When ABN AMRO was looking for a way to increase accessibility of its customer
Luarn & Lin: A Customer Loyalty Model for E-Service Context
Library Management
Available online at www.sciencedirect.com
Hosp-01.qxd 2/28/04 8:02 PM Page 1
Gennady Retseptor is the author of very popular articles on
WAY TO
Product Overview
JournalofBusinessResearch68(2015)341–350
Robert W. Palmatier, Cheryl Burke Jarvis, Jennifer R. Bechkoff, &
JBR-08105;NoofPages9
JBR-08105;NoofPages9
Scorecard Measures Life Cycle KPIs Description Conversion Rate Helps determine
has noted that industries vary in how customer satisfactionaffects repeat
so it becomes harder to distinguish your business and win
4 Lessons About Handling Stressed Customers That I Learned From
About Prosez PROSEZ is the reliable partner for customer oriented
Management Science Letters 6 (2016) 521–534
Management Science Letters 6 (2016) 521–534
Abstract
Abstract
Abstract
Abstract
Abstract
10 reasons to trust TONDEO We devote competence and passion
10 reasons to trust TONDEO We devote competence and passion
Marketing and Branding Research 2(2015) 44-63
Available online at www.sciencedirect.com
Extending XP Practices to Support
Extending XP Practices to Support
CONSUMER ELECTRONICS
EuropeanJournal ofOperational Research245 (2015) 645–655
Journal of the Egyptian Mathematical Society (2016) 24 , 295–302
EuropeanJournal ofOperational Research245 (2015) 645–655
PD ISO/TS 9002:2016
How to Calculate Commission While many employees are paid on
Dear Customer Many thanks for
JournalofBusinessResearch69(2016)3698–3706
Theoretical Aspects of the Applied Strategic Innovative
Theoretical Aspects of the Applied Strategic Innovative
Theoretical Aspects of the Applied Strategic Innovative
Hypotheses development In order to understand and explain the relationship
Int. J. Manag. Bus. Res., 4 (2), 73-80, Spring 2014
Activity-Based Costing: A Tool to Aid Decision Making 315
Optimization of Forest Vehicle Routing Using
Optimization of Forest Vehicle Routing Using
customers through programs that reward loyalty can result in big returns over the life of the customer.
V. Kumar, Kevin Lane Keller, & Katherine N. Lemon
Australasian Marketing Journal 23 (2015) 27–37
C H A P T E R 2
C H A P T E R 2
Journal of Destination Marketing & Management ∎ (∎∎∎∎) ∎∎∎–∎∎∎
Journal of Destination Marketing & Management ∎ (∎∎∎∎) ∎∎∎–∎∎∎
Journal of Destination Marketing & Management ∎ (∎∎∎∎) ∎∎∎–∎∎∎
Journal of Retailing and Consumer Services 31 (2016) 277–286
Predicting credit card customer churn in banks using data mining
Predicting credit card customer churn in banks using data mining
Predicting credit card customer churn in banks using data mining
Internet Marketing
is a product with just enough features to gather validated
Journal of Retailing and Consumer Services 30 (2016) 67–83
The General Motors brand had only three iterations of the
Tourism Management 59 (2017) 640e651
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Tourism Management 57 (2016) 68e79
Journal of Retailing and Consumer Services 30 (2016) 67–83
Journal of Retailing and Consumer Services 30 (2016) 67–83
Journal of Retailing and Consumer Services 30 (2016) 67–83
Journal of Retailing and Consumer Services 30 (2016) 67–83
Information request: customer information requests about the destination (e.g. products, prices,
CASE STUDY
Customer Knowledge
Customer Knowledge
JournalofBusinessResearch68(2015)1318–1323
Fitness for use Evaluates performance for intended use Value for
Part IV
The Devil Is in the
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1 Overview 2 Introduction to Scope 3 Metrics for Time
using newly gained knowledge and skill on the job and
using newly gained knowledge and skill on the job and
UNMANNED AIRCRAFT SYSTEMS UAVS DESIGN, DEVELOPMENT AND DEPLOYMENT
s bottom line without requiring expensive marketing campaigns or intensive
s bottom line without requiring expensive marketing campaigns or intensive
گذاران این حوزه از این مسئله اطلاع نداشته باشند که
Assessing the quality of customer management in financial services Michael
Electronic Commerce Research and Applications 4 (2005) 413–426
How to Innovate for the Next 100 Years Entrepreneurs doing
The scalability of CX1 makes it an effective solution for
The scalability of CX1 makes it an effective solution for
2.1 Why is a Service Level Agreement Important?
Managing investor and employee relationships Chapter 12 This page intentionally
Industrial Marketing Management 41 (2012) 1019–1034
11551 A particle swarm optimization algorithm for open vehicle routing
11551 A particle swarm optimization algorithm for open vehicle routing
Tourism Managementj o u r n a l h
STAFF TRAINING
STAFF TRAINING
Do you remember the day when someone first told you
STAFF TRAINING
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But the extent to which customer satisfaction leads to loyalty
Tourism Management 61 (2017) 43e54
S e e d i s c u s s i o n s , s t a t s , a n d a u t h o r p r o f i l e s f o r t h i s p u b l i c a t i o n a t : h t t p s : / / w w w . r e s e a r c h g a t e . n e t / p u b l i c a t i o n / 2 6 7 6 3 1 2 6 4
Political and L egal En vironment The major elements in
Foreword Recognizing the importance of information in the process of
Service Management Product or service management involves addressing the customer
and Control In addition to selecting good market opportunities and
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University of Tartu
University of Tartu
Available online at www.sciencedirect.com
ve been selling your product or service online for 8
Example of Customer Service Balanced Scorecard with KPIs Learn how
2017 the 6th International Conference on Industrial Technology and Management
Inflation Dynamics During the Financial Crisis Abstract
Journal of Retailing and Consumer Services 35 (2017) 91–97
Bill Hefley and Wendy Murphy (Eds.)
Value Confusion:
AYDINLI GROUP STORES
AYDINLI GROUP STORES
AYDINLI GROUP STORES
Journal of Retailing and Consumer Services 35 (2017) 91–97
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مدل ریاضی ارزش زمانی در تجارت الکترونیک
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a b s t r a c t Big data
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An Investigation of the Role of Customer Engagement
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trumpet pattern in lifestyle products and a trumpet pattern in
Optimal Electricity Purchasing Model for Smart
Optimal Electricity Purchasing Model for Smart
Optimal Electricity Purchasing Model for Smart
MARKETING 4.0 Moving from Traditional to Digital PHILIP KOTLER HERMAWAN KARTAJAYA IWAN SETIAWAN CONTENTS Part I 1 2 3
One of the key observations with regard to changing consumer
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WEBC11 10/25/2016 15:45:7 Page 151
Information & Management 51 (2014) 27–42
WEBC02 10/25/2016 14:29:50 Page 17
The Emerald Research Register for this journal is available at The current issue and full text archive of this journal is available at
WEBC02 10/25/2016 14:29:50 Page 17
WEBC02 10/25/2016 14:29:50 Page 17
Vehicle Routing Problem
Industrial Marketing Management 33 (2004) 465–473
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many secure electronic payment solutions have been proposed but most
Production Planning & Control
Production Planning & Control
Production Planning & c ontrol, 2017
Production Planning & c ontrol, 2017
commerce In the OPELIX Project the intermediary is described as
Webservice Webservice is a method of communication between two electronic
Production Planning & Control
Most content marketers have more than one objective in both
European Journal of Marketing
Job Description Service Technician Reporting Line Directly reporting to Country
The Service is offered subject to acceptance without modification of
The concept of agility originated from the research work sponsored
Since a primary goal of strategic agility is to respond
Further praise for Marketing Planning by Design
Further praise for Marketing Planning by Design
Further praise for Marketing Planning by Design
Any loss of data occurring as a result of the
whether marketing to women is a new effort for your
Not all products or services are created equal in terms
Not all products or services are created equal in terms
528
ScientiaIranicaE(2012)19(3),849–855
4 Banking Business Models For The Digital Age
11 Ways to Boost Your Sales Performance
Exploring Industrial Mark ets
retailers will be able to designtheir marketing strategy accordingly to
retailers will be able to designtheir marketing strategy accordingly to
8 Ways Your Competitors use Customer Experience Innovation to Stay
The Service is offered subject to acceptance without modification of
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Computers in Human Behavior 77 (2017) 413e424
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General Conditions ABN AMRO Bank N.V.
General Conditions ABN AMRO Bank N.V.
(services) identification number, date of birth, civil status, legal Article 10. Personal data
(services) identification number, date of birth, civil status, legal Article 10. Personal data
(services) identification number, date of birth, civil status, legal Article 10. Personal data
errors, the Bank shall remedy these errors, also after the which the Customer may owe or come to owe the Bank
(services) identification number, date of birth, civil status, legal Article 10. Personal data
(services) identification number, date of birth, civil status, legal Article 10. Personal data
(services) identification number, date of birth, civil status, legal Article 10. Personal data
to provide (additional) collateral for all existing and future Article 30. The form of notifications
(services) identification number, date of birth, civil status, legal Article 10. Personal data
(services) identification number, date of birth, civil status, legal Article 10. Personal data
(services) identification number, date of birth, civil status, legal Article 10. Personal data
to provide (additional) collateral for all existing and future Article 30. The form of notifications
written by
PART 1: Defining Marketing and the Marketing Process (Chapters 1–2)
International Review of Management and Marketing
200 Lease Purchase Last Revision June 2012 Executive Summary Executive
200 Lease Purchase Last Revision June 2012 Executive Summary Executive
In the perspective of the customer, technology can help companies directly match
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8.2 Communication Vehicles
Quintessence Series
8.2 Communication Vehicles
The St. Gallen Business
We were very keen when we started on the blockchain
Measuring Social CRM Performance: A Preliminary
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ARTICLE IN PRESS
ARTICLE IN PRESS
P a r t 4
TABLE OF CONTENTS
The Ultimate Guide Did you know it costs a business
The Ultimate Guide Did you know it costs a business
The Ultimate Guide Did you know it costs a business
The Ultimate Guide Did you know it costs a business
The Ultimate Guide Did you know it costs a business
The Ultimate Guide Did you know it costs a business
The Ultimate Guide Did you know it costs a business
The Ultimate Guide Did you know it costs a business
Team Members
Team Members
Team Members
The better definitions are focused upon market orientation and the
The better definitions are focused upon market orientation and the
Team Members
International Journal of Marketing Studies; Vol. 9, No. 2; 2017
and customer success managers and teams are unlikely to be
شاخص ارزشمند ارزیابی فروش به مشتریان قبلی
Further praise for Marketing Planning by Design
Technology-Based Self-Service Encounters:
Terms and Conditions of Sale
International Journal of Industrial Engineering & Production Research
International Journal of Quality & Reliability Management
TABLE OF CONTENTS
Banking Industry
BIAN How-to Guide Design Principles & Techniques V6.0
Transportation Research Part E xxx (2015) xxx–xxx
C ust omer
of consumers are likely to look at more than one
International Journal of Scientific & Engineering Research, Volume 6, Issue 7, July-2015
Banking Industry
Banking Industry
Banking Industry
Banking Industry
Banking Industry
Banking Industry
Banking Industry
ITM,VASHI
New Product Identification Phase This is the phase in which
صفحه 1 تا 13
1 تا 12
In the perpetual struggle of battling the bear that is
In the perpetual struggle of battling the bear that is
SustainableProductionandConsumption17(2019)298–310
(Page 1 o! 1)
Available online at www.sciencedirect.com
Available online at www.sciencedirect.com
Available online at www.sciencedirect.com
perceived
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2/18/2019
2/18/2019
Marketing Strategy And Competitive Positioning
Journal of Business Research 91 (2018) 144–158
Intern. J. of Research in Marketing 28 (2011) 281–294
Intern. J. of Research in Marketing 28 (2011) 281–294
Intern. J. of Research in Marketing 28 (2011) 281–294
Intern. J. of Research in Marketing 28 (2011) 281–294
R.T. Rust et al. / Intern. J. of Research in Marketing 28 (2011) 281–294 287
Killer Sales Question One of the four events that are
1
How Wonderbly uses data and personalisation to create a magical
Six Dimensions of Web Design
2.4.1. Six Dimensions of Web Design
The current issue and full text archive of this journal is available at
Available online at www.sciencedirect.com
Management Decision
the SE will rely as much as possible on local
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Financial Services at Sutherland Like13 Comment0 Share LinkedIn Facebook Twitter
KNOWLEDGE SHARING SYSTEMS: SYSTEMS THAT ORGANIZE AND DISTRIBUTE KNOWLEDGE 1
In the name of excellence Summary of Chapter 6 from
329 16
Estimated by calculationbut can change Assumption Assumed but Partner should
OUR VALUE CHAIN POSITION ALLOWS FOR FLEXIBLE AND ASSET LIGHT MANUFACTURING
INTELLIGENT PACKAGING OFFERS FOODSERVICE RETAILERS AN OPPORTUNITY TO BUILD CUSTOMER
FINANCIAL PLAN – THE PRE-PRODUCTION DEMAND SIGNALS RECEIVED ARE EXPECTED TO UNDERPIN
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attack that could take down your data center Scour the
Amazon's CRM strategy: the secret to success
G.J.C.M.P.,Vol.5(1):12-15 (January-February, 2016) ISSN: 2319 – 7285
Decision Support Systems 48 (2010) 592–603
The Case on CRM in Samsung Everland
Decision Support Systems 48 (2010) 592–603
and in the absence of such a contract with at
and in the absence of such a contract with at
a company incorporated under the laws of the Islamic Republic
The Contractor shall provide furnishing services in accordance with the
The Contractor shall provide furnishing services in accordance with the
The Contractor shall provide furnishing services in accordance with the
The Contractor shall provide furnishing services in accordance with the
The Contractor shall provide furnishing services in accordance with the
The Contractor shall provide furnishing services in accordance with the
The Contractor shall provide furnishing services in accordance with the
The Contractor shall provide furnishing services in accordance with the
Pricing
International Journal of Contemporary Hospitality Management
Reza Zare SUMMARY Profile: Nationality: Current Location: Current Position: Company:
Marketing-
Volume 2, No. 4, April 2011
254 Mobile Electronic Commerce
Journal of Retailing and Consumer Services xxx (xxxx) xxx
Marketing Director Objectives of this Role Collaborate with the business
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each of DTP and Local Partner are referred to as
each of DTP and Local Partner are referred to as
Process to Enhance the Quality of Software
Process to Enhance the Quality of Software
Process to Enhance the Quality of Software
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ISSN: 2455-2631 © February 2021 IJSDR | Volume 6 Issue 2
Reference: 20211216 Arman Mina Textile KERAtex MP3400 56PH
generally, we discuss how these technologies create new
Journal of the Academy of Marketing Science (2021) 49:51–70
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Journal of Retailing and Consumer Services 64 (2022) 102788
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generally, we discuss how these technologies create new
generally, we discuss how these technologies create new
generally, we discuss how these technologies create new
generally, we discuss how these technologies create new
Case Study Brand Equity in Acid Reflux targeted effort that
Case Study Brand Equity in Acid Reflux targeted effort that
The fourth category of loyalty implies that the buyers like
Defining Brand Equityتعریف ارزش ویژه برند Brands are valued for
s should be a valid email address should be hexadecimal
s should be a valid email address should be hexadecimal
Research Title Designing a Model to Increase the Quality of
International Journal of Information Management Data Insights 3 (2023) 100203
Customer revenues 371
International Journal of Management & Entrepreneurship Research, Volume 6, Issue 3, March 2024